Refund Policy

1. Scope of Refunds

For tasks that have been completed, LLevo processes refunds only for the service fee charged for facilitating the task through the platform.

LLevo does not refund variable costs incurred in the course of completing a task, including but not limited to photocopy charges, court fees, process serving fees, courier charges, and any other out-of-pocket expenses paid on the advocate's behalf. These amounts are third-party or actual costs and are non-refundable once incurred.

This limitation does not apply to cancellations made within the 5-minute window under Section 2, where the full amount is refunded.

2. Refunds for Task Cancellation

If an advocate cancels a task within 5 minutes of posting it, the full amount paid, including both the service fee and any variable costs collected at the time of booking, is refunded automatically to the original payment method. No request or approval is required for cancellations made within this window.

Cancellations requested after the 5-minute window will not be eligible for automatic refund and will be reviewed under Section 3 below.

3. Refunds for Issues with a Completed Task

If an advocate is dissatisfied with, or identifies an issue in, a task marked as completed, the advocate must raise the issue by email at help.llevo@gmail.com or by phone call at 8796806835 within 30 minutes of the task being marked complete.

Requests raised after this 30-minute window will not be eligible for a refund.

Where a valid issue is raised within the window, LLevo will review the task and, at its discretion, process a refund of the service fee if the issue is found to be genuine and attributable to the runner's performance of the task.

4. Mode of Refund

Approved refunds will be processed to the original payment method used at the time of booking.

5. Contact for Refund Requests

Refund and issue requests can be raised by email at help.llevo@gmail.com or by phone at 8796806835.

6. Changes to this Policy

LLevo reserves the right to update, revise, or modify this Refund Policy from time to time at its sole discretion. Continued use of the platform after such changes constitutes acceptance of the updated policy.